Privacy Policy

    Last updated: 16 October 2026

    1. Introduction

    Dimension Properties is committed to protecting your privacy and handling your personal information responsibly.

    This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, enquire about a property or use our property-related services.

    We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

    By using our website or providing your personal information to us, you acknowledge that your information may be processed as described in this Privacy Policy.

    2. Who We Are

    For the purposes of applicable data protection legislation, the organisation responsible for determining how and why your personal information is processed is the relevant data controller.

    Business name: Dimension Properties
    Website: https://dimensionproperties.wordpress6.yoursitebysml.co.uk/
    Business address: [Insert your business address]
    Email address: [Insert your business email address]
    Telephone: [Insert your business telephone number]

    Please contact us using the details above if you have questions about this Privacy Policy or how we handle your personal information.

    Before publication, the business owner should confirm the correct legal entity and contact details.

    3. Personal Information We Collect

    Depending on how you interact with us, we may collect and process the following categories of personal information.

    3.1 Information You Provide to Us

    When you contact us, complete an enquiry form, request a property viewing or use our services, we may collect:

    • Your name and contact details.
    • Your email address and telephone number.
    • Information included in your messages or enquiries.
    • Details of the property you are interested in buying, selling, renting or letting.
    • Your property preferences, requirements and related communications.
    • Information you provide when giving feedback or making a complaint.

    Please do not submit unnecessary sensitive or confidential information through general website forms.

    3.2 Property Transaction Information

    Where relevant to the services we provide, we may collect additional information needed to manage a property transaction or contractual relationship. This may include:

    • Property ownership, address and transaction details.
    • Landlord, tenant, buyer or seller information.
    • Details relating to tenancy agreements, property management or agency instructions.
    • Payment and transaction records.
    • Identity verification and financial information where required for a lawful purpose.

    Where legally required, we may also need to conduct identity, anti-money laundering, sanctions or other compliance checks.

    We will only collect information that is necessary for the relevant purpose and will handle it in accordance with applicable law.

    3.3 Technical Information

    When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and your cookie preferences. This may include:

    • Internet Protocol (IP) address.
    • Browser type and version.
    • Device and operating system information.
    • Pages visited and interactions with the website.
    • Date, time and duration of visits.
    • Referring websites and general usage information.

    Some of this information may be collected through cookies, analytics tools, hosting services or website security systems.

    3.4 Information Received from Other Sources

    Where necessary and lawful, we may receive relevant information from third parties, such as property portals, professional advisers, referencing providers, identity verification services, landlords, sellers, buyers or other parties involved in a property transaction.

    Where applicable, we will handle this information in accordance with our legal obligations and this Privacy Policy.

    4. How We Use Your Personal Information

    We may use your personal information for the following purposes:

    • To respond to enquiries and provide information about our services.
    • To arrange property viewings and communicate with interested parties.
    • To assist with property sales, purchases, lettings and management.
    • To communicate with landlords, tenants, buyers, sellers and other relevant parties.
    • To administer contracts, instructions and property transactions.
    • To verify identities and carry out required compliance checks.
    • To process payments and maintain appropriate business records.
    • To investigate complaints, resolve disputes and respond to feedback.
    • To maintain website security, prevent fraud and investigate misuse.
    • To improve our website and services.
    • To meet legal, regulatory, accounting and reporting obligations.
    • To send marketing communications where permitted by law and where any required consent has been obtained.

    We will not use your personal information for purposes that are incompatible with the original purpose of collection unless permitted by applicable law.

    5. Our Lawful Bases for Processing

    Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following bases.

    5.1 Contract

    We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

    For example, this may include handling property instructions, managing agreed services or communicating about a transaction.

    5.2 Legal Obligation

    We may process your information where necessary to comply with legal obligations, including applicable property, tax, accounting, anti-money laundering or regulatory requirements.

    5.3 Legitimate Interests

    We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

    These interests may include responding to enquiries, managing our business, maintaining website security, preventing fraud, improving services and handling complaints.

    Where we rely on legitimate interests, we consider the impact on your privacy and your rights.

    5.4 Consent

    In certain circumstances, we may rely on your consent, for example for particular types of marketing or non-essential cookies where consent is required.

    Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

    5.5 Vital Interests and Other Lawful Bases

    In exceptional circumstances, we may rely on another lawful basis permitted by data protection legislation, where applicable.

    The lawful basis will depend on the particular processing activity and the circumstances involved.

    6. Sharing Your Personal Information

    We may share personal information with third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.

    These parties may include:

    • Property portals and marketing platforms used to advertise properties.
    • Landlords, sellers, buyers, tenants and other parties involved in a transaction, where appropriate.
    • Solicitors, conveyancers, accountants and other professional advisers.
    • Referencing, identity verification and compliance service providers.
    • Payment processors, banks and financial service providers, where relevant.
    • Website hosting providers, IT support providers and security services.
    • Analytics and website service providers, where used.
    • Government authorities, regulators, law enforcement agencies or courts where required or legally permitted.

    We aim to ensure that third parties receiving personal information handle it appropriately and securely.

    Where a third party processes information on our behalf, we will put appropriate contractual safeguards in place where required by law.

    We do not authorise third parties to use personal information received from us for purposes that are not permitted by law or the applicable arrangements.

    7. International Transfers

    Some of our service providers may store or process personal information outside the United Kingdom.

    Where personal information is transferred internationally, we will take the steps required by applicable data protection legislation. Depending on the circumstances, these may include relying on UK adequacy regulations, implementing an appropriate international data transfer agreement or addendum, or using another lawful transfer mechanism.

    We will take appropriate steps to ensure that personal information receives the protection required by law.

    8. How Long We Keep Your Information

    We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting and reporting requirements.

    Retention periods may vary depending on the type of information and our relationship with you.

    For example:

    • General enquiries: We retain information for as long as necessary to respond to and manage the enquiry.
    • Property transactions and contracts: We retain relevant records for the duration of the relationship and any additional period required for legal, regulatory or dispute-resolution purposes.
    • Financial and compliance records: We retain records for the period required by applicable law.
    • Complaints and disputes: We retain relevant information for as long as necessary to investigate, resolve and document the matter.
    • Technical and website records: These are retained according to the relevant security, hosting and analytics requirements.

    When personal information is no longer required, we will take reasonable steps to delete it securely or anonymise it, where appropriate.

    Our actual retention periods will depend on the records we hold and the legal requirements applicable to our business.

    9. Cookies and Similar Technologies

    Our website may use cookies and similar technologies to support website functionality, security, performance and analytics.

    Cookies are small text files stored on your device when you visit a website.

    Depending on the website’s configuration, cookies may be used for the following purposes:

    • Strictly necessary cookies: Required for essential website functions, security or services you request.
    • Functional cookies: Used to remember certain preferences and settings.
    • Analytics cookies: Used to understand how visitors use the website and help improve its performance.
    • Advertising cookies: Used, where applicable, to support advertising, campaign measurement or related activities.

    We will obtain consent before using non-essential cookies or similar technologies where required by law. You can manage your preferences through any cookie settings tool provided on the website and through your browser settings.

    Disabling certain cookies may affect website functionality.

    The specific cookies used by this website depend on the WordPress configuration, installed plugins and any third-party services in use. We recommend checking the live website and its cookie settings before publishing a detailed cookie list.

    10. Marketing Communications

    We may use your contact details to send marketing communications about our services or relevant property opportunities where permitted by applicable law.

    Where consent is required, we will obtain it before sending the relevant communications.

    You can opt out of marketing emails at any time by using the unsubscribe link included in the message, where available, or by contacting us directly.

    Opting out of marketing will not affect service-related communications that are necessary to respond to your enquiry, fulfil a contract or meet legal obligations.

    We will not rely on this Privacy Policy alone as permission to send marketing communications where separate consent or another legal requirement applies.

    11. How We Protect Your Information

    We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

    Depending on the information and systems involved, these measures may include access controls, secure account management, software updates, backups and appropriate security procedures.

    However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

    You should take care when submitting personal information online and contact us promptly if you believe your information has been misused in connection with our services.

    Where required by law, we will report personal data breaches to the relevant authorities and affected individuals.

    12. Your Data Protection Rights

    Under UK data protection legislation, you may have the following rights, subject to applicable conditions and exemptions.

    12.1 Right of Access

    You can request a copy of the personal information we hold about you.

    12.2 Right to Rectification

    You can ask us to correct inaccurate or incomplete personal information.

    12.3 Right to Erasure

    You can ask us to delete your personal information in certain circumstances. This right is not absolute, and we may need to retain information where the law permits or requires us to do so.

    12.4 Right to Restrict Processing

    You can ask us to restrict the processing of your information in certain circumstances.

    12.5 Right to Data Portability

    Where the legal requirements are met, you may request certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

    12.6 Right to Object

    You can object to certain types of processing, including processing based on legitimate interests.

    You have an absolute right to object to the use of your personal information for direct marketing.

    12.7 Right to Withdraw Consent

    Where we rely on consent, you can withdraw it at any time. This will not affect processing lawfully carried out before withdrawal.

    12.8 Rights Relating to Automated Decision-Making

    You may have rights in relation to certain solely automated decisions that produce legal or similarly significant effects, subject to the applicable legal conditions.

    We will explain the relevant arrangements if such processing applies to our services.

    13. How to Exercise Your Rights

    To exercise your data protection rights or ask a question about how we use your personal information, please contact us using the details provided in Section 2.

    Please provide enough information for us to identify you and understand your request. We may need to verify your identity before responding.

    We will respond within the period required by applicable data protection legislation. In most cases, this is one month, although an extension may be permitted for complex or multiple requests.

    We will not normally charge a fee for handling a valid request, except where the law permits a reasonable fee or refusal in specific circumstances.

    14. Children’s Privacy

    Our website and property-related services are not intended to encourage children to provide personal information unnecessarily.

    Where personal information relating to a child is processed, we will handle it in accordance with applicable data protection legislation and take appropriate steps where required.

    If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

    15. External Links

    Our website may contain links to third-party websites, including property portals and other service providers.

    We are not responsible for the privacy practices, security or content of external websites.

    When you follow an external link, you should review the relevant website’s privacy policy before providing personal information.

    16. Complaints and Concerns

    If you have concerns about how we collect, use or protect your personal information, please contact us using the details in Section 2.

    We will review your concerns and endeavour to resolve them fairly and promptly.

    For complaints about our property-related services, please refer to our Complaints Procedure.

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, if you believe your personal information has been handled unlawfully.

    You can find information about your rights and how to complain on the ICO website: https://ico.org.uk/make-a-complaint/

    Where appropriate, we encourage you to contact us first so that we have an opportunity to address your concerns.

    17. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our business, website, services, data processing practices or legal obligations.

    Any revised version will be published on this page, together with an updated “Last updated” date.

    We encourage you to review this page periodically to remain informed about how we handle personal information.

    Where required by law, we will take additional steps to inform you of material changes.

    18. Contact Us

    If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we process your personal information, please contact us.

    Dimension Properties

    Company: Dimension Properties UK Limited
    Address: 112A Northfield Avenue, London, W13 9RT
    Email: info@dimension-properties.com