Terms and Conditions
1. Introduction
Welcome to the Dimension Properties website.
These Terms and Conditions govern your access to and use of our website, including the information, property listings and services made available through it.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please refrain from using the website.
In these terms, “Dimension Properties”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to any person accessing or using the website.
2. Our Services
Dimension Properties provides property-related information and services. These may include property sales, lettings, property management and assistance to buyers, sellers, landlords and tenants, where applicable.
The specific services we provide, together with any applicable fees and responsibilities, will be set out in the relevant terms of business, agency agreement, tenancy agreement or other applicable contract.
Information published on this website does not constitute a binding offer to sell or let a property unless expressly stated otherwise.
3. Use of Our Website
You agree to use this website only for lawful purposes and in a responsible manner.
You must not:
- Use this website for any unlawful, fraudulent or misleading purpose.
- Attempt to gain unauthorised access to the website, its servers or related systems.
- Interfere with the operation, security or availability of the website.
- Upload viruses, malicious software or other harmful material.
- Copy, reproduce or commercially exploit website content without permission, except where permitted by law.
- Use information obtained through the website to harass, mislead or unlawfully contact other individuals.
We reserve the right to restrict access to the website where reasonably necessary to protect our business, users or systems.
4. Property Listings and Descriptions
We make reasonable efforts to ensure that property descriptions, photographs, floor plans, prices, rental amounts, measurements and availability information published on our website are accurate and up to date.
However, property information may change, and errors or omissions may occasionally occur. We cannot guarantee that all information is complete, accurate or current at all times.
Unless expressly confirmed in writing, property information is provided for general guidance only.
You should independently verify any information that is important to your decision, including:
- Property dimensions, layout and boundaries.
- Asking prices, rental amounts and associated charges.
- Property availability and marketing status.
- Fixtures, fittings, services and facilities.
- Tenure, lease terms and restrictions.
- Planning permissions, building regulations and permitted uses.
Photographs and floor plans are intended to provide an indication of a property’s appearance and layout. They may not reflect its exact current condition or include every fixture, fitting or furnishing.
Properties may be withdrawn, repriced, sold or let without notice, subject to applicable law and any contractual obligations.
Where appropriate, we recommend obtaining independent legal, financial, surveying or other professional advice before proceeding with a property transaction.
5. Property Enquiries, Viewings and Offers
Submitting an enquiry, requesting a viewing or expressing an interest in a property does not guarantee that a viewing will take place or that a property will be reserved, sold or let to you.
Any offer or expression of interest will be subject to the relevant parties’ agreement and any applicable conditions.
A property transaction may require additional documentation, identity checks, financial checks and other procedures required by law or by the parties involved.
Any binding sale, purchase, letting or management arrangement will be governed by the relevant contract or agreement.
6. Fees and Charges
Any fees or charges applicable to our services will be explained in the relevant terms of business, agency agreement or other applicable documentation.
You should review these documents carefully before instructing us or entering into a transaction.
We will not seek to impose fees or charges that are prohibited by applicable law.
Where required, information about fees, commissions and other charges will be provided in accordance with applicable UK legislation and regulatory requirements.
7. Website Availability
We aim to maintain the availability and proper functioning of this website. However, we do not guarantee that it will always be accessible, uninterrupted, secure or free from errors.
We may update, modify, suspend or discontinue any part of the website where reasonably necessary, including for maintenance, security or operational reasons.
We are not responsible for interruptions caused by circumstances beyond our reasonable control.
8. Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, branding, graphics, photographs, design elements and other materials, is owned by or licensed to the relevant rights holder.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish or commercially exploit website content without the appropriate permission, except where such use is permitted by law.
Third-party photographs, property details and other materials may be subject to separate intellectual property rights.
9. Third-Party Websites
Our website may contain links to third-party websites, property portals or other external services for your convenience.
We do not control these external websites and are not responsible for their content, availability, security or privacy practices.
Accessing third-party websites is at your own discretion. You should review their applicable terms and privacy policies before using their services or submitting personal information.
10. Limitation of Liability
We take reasonable care in providing our website and the information made available through it.
To the extent permitted by law, we shall not be liable for losses arising from reliance on information that is incomplete, inaccurate or out of date, or from temporary unavailability of the website.
We shall not be liable for indirect or consequential losses arising from your use of the website, to the extent that such liability may lawfully be excluded.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.
Nothing in these terms affects your statutory rights or any protections available to you under applicable UK consumer protection legislation.
11. Privacy and Data Protection
We may collect and process personal information when you contact us, submit an enquiry, request a viewing or use forms and services provided through the website.
We will handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, as applicable.
Please refer to our Privacy Policy for details of the personal information we collect, how we use it, how long we retain it and your rights.
You should only provide personal information that is relevant to your enquiry and should use the appropriate contact channels when submitting confidential information.
12. Complaints Procedure
We aim to provide a professional, fair and helpful service to all our customers.
If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with us so that we can investigate the matter and seek an appropriate resolution.
Please read our Complaints Procedure for information on how to submit a complaint and how it will be handled.
Where applicable, details of our relevant property redress scheme and the arrangements for escalating an unresolved complaint will be provided in accordance with our legal and regulatory obligations.
13. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices or legal obligations.
Any updated version will be published on this page, together with a revised “Last updated” date.
Changes to separate contracts or agreements will be governed by the terms of those agreements and applicable law.
14. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Where legally permissible, any affected provision will be interpreted or adjusted only to the extent necessary to make it lawful and enforceable.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, unless the applicable law requires otherwise.
Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights or protections that apply.
16. Contact Us
If you have any questions about these Terms and Conditions, our website or our services, please contact Dimension Properties using the contact details published on our website.
We will endeavour to respond to your enquiry as soon as reasonably practicable.