{"id":486,"date":"2026-10-16T13:29:39","date_gmt":"2026-10-16T13:29:39","guid":{"rendered":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/?page_id=486"},"modified":"2026-10-16T13:30:39","modified_gmt":"2026-10-16T13:30:39","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\n

Complaints Procedure<\/h1>\n\n\n\n

Dimension Properties UK Limited<\/strong><\/p>\n\n\n\n

Dimension Properties UK Limited is committed to providing a professional and reliable service to all our customers. We take complaints seriously and aim to resolve any concerns fairly, promptly and transparently.<\/p>\n\n\n\n

If you are dissatisfied with any aspect of our service, please contact us using the details below.<\/p>\n\n\n\n

1. How to Make a Complaint<\/h2>\n\n\n\n

You can submit a complaint using the following contact details:<\/p>\n\n\n\n

Company:<\/strong> Dimension Properties UK Limited
Address:<\/strong> 112A Northfield Avenue, London, W13 9RT
Email:<\/strong> info@dimension-properties.com<\/a><\/p>\n\n\n\n

Please include your name, contact details, the property address where applicable, a description of your complaint and any relevant supporting information.<\/p>\n\n\n\n

We recommend submitting complaints in writing so that we can maintain an accurate record and investigate your concerns effectively.<\/p>\n\n\n\n

2. Our Complaints Handling Procedure<\/h2>\n\n\n\n

We aim to deal with all complaints fairly, professionally and without unnecessary delay.<\/p>\n\n\n\n

Stage 1 \u2013 Acknowledgement<\/strong><\/p>\n\n\n\n

We will acknowledge receipt of your complaint and explain the next steps in our investigation.<\/p>\n\n\n\n

Stage 2 \u2013 Investigation<\/strong><\/p>\n\n\n\n

We will investigate the issues raised, review relevant information and consider any supporting evidence. We aim to provide a written response within the timescales set out in our complaints procedure.<\/p>\n\n\n\n

Stage 3 \u2013 Further Review<\/strong><\/p>\n\n\n\n

If you remain dissatisfied with our initial response, you may request a further review of your complaint. Where appropriate, this review will be undertaken by someone who was not directly involved in the matter.<\/p>\n\n\n\n

Stage 4 \u2013 Final Response<\/strong><\/p>\n\n\n\n

Following our investigation and any further review, we will provide a written final response explaining our findings and our position on the issues raised.<\/p>\n\n\n\n

We aim to complete our internal complaints procedure within eight weeks of receiving your complaint, subject to the applicable requirements.<\/p>\n\n\n\n

3. Referring Your Complaint to The Property Ombudsman<\/h2>\n\n\n\n

Dimension Properties UK Limited is a member of The Property Ombudsman redress scheme.<\/p>\n\n\n\n

If you remain dissatisfied after we have completed our internal complaints procedure, you may be entitled to refer your complaint to The Property Ombudsman for independent consideration, subject to its scheme rules and eligibility requirements.<\/p>\n\n\n\n

You may also be entitled to refer your complaint if we have not provided a final response within the applicable timeframe.<\/p>\n\n\n\n

The Property Ombudsman<\/strong><\/p>\n\n\n\n

Unit 159756
PO Box 7169
Poole
BH15 9EL<\/p>\n\n\n\n

Website:<\/strong> https:\/\/www.tpos.co.uk\/<\/a><\/p>\n\n\n\n

Please visit The Property Ombudsman’s website for information about its complaints process, eligibility requirements and applicable time limits.<\/p>\n\n\n\n

4. Our Commitment<\/h2>\n\n\n\n

We are committed to treating all customers fairly and professionally. We value feedback and use complaints to identify opportunities to improve our services.<\/p>\n\n\n\n

If you have any questions about this procedure, please contact us using the details provided above.<\/p>\n\n\n\n

\n\n\n\n

Dimension Properties UK Limited<\/strong>
112A Northfield Avenue
London
W13 9RT<\/p>\n\n\n\n

Last reviewed: 14 October 2026<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Complaints Procedure Dimension Properties UK Limited Dimension Properties UK Limited is committed to providing a professional and reliable service to all our customers. We take complaints seriously and aim to resolve any concerns fairly, promptly and transparently. If you are dissatisfied with any aspect of our service, please contact us using the details below. 1. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-486","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=486"}],"version-history":[{"count":4,"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/486\/revisions"}],"predecessor-version":[{"id":490,"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/486\/revisions\/490"}],"wp:attachment":[{"href":"https:\/\/dimensionproperties.wordpress6.yoursitebysml.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}